Privacy Policy

At Debug Ninja, we build with precision — and we treat your data with the same rigorous standard. This Privacy Policy explains how Debug Ninja ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website or engage our services. We are committed to handling your data responsibly and in compliance with applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

We collect information in the following ways:

Information you provide directly: When you contact us, request a consultation, or fill out a form on our website, you may provide your name, email address, phone number, company name, job title, and project details or requirements.

Information collected automatically: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, pages visited, time spent on pages, and referring URLs. This information is collected via cookies and similar tracking technologies (see Section 8).

Information from business interactions: During the course of an engagement, we may collect information necessary to deliver our services, such as access credentials, technical documentation, or business data shared by you. This information is used solely to fulfil the agreed scope of work.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information about our services.
• To scope, plan, and deliver the technology solutions agreed upon in your engagement.
• To send transactional communications such as project updates, invoices, and support messages.
• To improve our website, services, and internal processes through analysis of usage patterns.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. How We Share Your Information

We do not share your personal information with third parties except in the following limited circumstances:

Service providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., cloud hosting providers, email platforms, project management tools). These parties are contractually obligated to process data only as directed by us and to maintain appropriate security standards.

Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our legal rights or the safety of others.

Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Information related to client engagements is typically retained for seven (7) years following the conclusion of the engagement, in line with standard business record-keeping requirements under Indian law. Website usage data collected via cookies may be retained for shorter periods as specified in our cookie settings.

5. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted communications (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you as required by applicable law.

6. International Data Transfers

Debug Ninja is headquartered in India and primarily stores data on servers located in India. However, as we serve clients globally and use certain international third-party service providers, your data may be processed in countries other than your own. Where data is transferred internationally, we take appropriate steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

7. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data, subject to applicable legal obligations.
• Objection: The right to object to or restrict certain processing of your data.
• Withdrawal of consent: Where processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@debugninja.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We may use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to understand how visitors interact with our site, helping us improve content and performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at hello@debugninja.com. We are committed to resolving any concerns promptly and transparently.